Marca | Modelo (Chassis) | Sintoma | Causa | Solução | Por: |
---|---|---|---|---|---|
SAMSUNG | UN65TU7000FXZA, UN75TU7000FXZA, UN43TU7000FXZA, UN55TU7000FXZA, UN50TU7000FXZA, UN70TU7000FXZA, UN75TU700DFXZA UHD UWL02 | After a software update on the television, a USB error message is displayed. | To complete a software update, the TV must reboot twice in order to apply the update. If the USB is removed prematurely or an unexpected error occurs during updating, the update may fail and the below error will be displayed. | SERVICE METHOD: Download the latest software version from Samsung.com and install it manually via USB. Please do not remove the USB or disconnect power until the TV reboots the second time. | Martin |
SAMSUNG | UN65TU7000FXZA, UN75TU7000FXZA, UN43TU7000FXZA, UN55TU7000FXZA, UN50TU7000FXZA, UN70TU7000FXZA, UN75TU700DFXZA UHD UWL02 | Image Distortion | Update T-Con data. Do not replace any parts | 1. Download software version 1082.1 or higher from Samsung.com 2. Unzip the file and save the folder T-KTSU2AKUC to the root of a USB drive and bring the USB with you at the time of repair 3. Insert the USB into the USB port on TV 4. Go to Settings → Support → Software Update → Update Now to start the update. Please wait for the update to finish 5. The TV will power off and back on when the update is done 6. After the update is done, the TV needs to be cold booted again manually for T-Con to be updated.
| Martin |